Terms of Use

PRIVACY POLICY: Dutch Harbor Brands and its subsidiaries (collectively referred to hereinafter as either “The Company,” “We,” “Us” or “Our”) are committed to protecting the privacy of personal information you may provide us on this website (the “Site”). We believe it is important for you to know how we treat your personal information. The terms of this Privacy Policy apply to all users of this Site. If you do not agree with the terms of this Privacy Policy, you should immediately cease the use of this Site. As services evolve, so may the Company’s Privacy Policy be revised. Please check back often.

Information Collection/Use:

The Company collects personally identifiable information that you may voluntarily provide on online forms, which may include user registration, sweepstakes registration, contact requests, guest comments, online surveys, purchases, and other online activities. The personally identifiable information (“Personal Information”) collected on this Site can include some or all of the following: your name, address, telephone number, e-mail addresses, credit card information, demographic information, and any other information you may voluntarily provide. You will have the choice whether to disclose such Personal Information in the above activities; however, some parts of the Site and some services may be more difficult or impossible to use if you choose not to disclose Personal Information. You will have the option to receive future offers and updates from the Company by signing up for the Company’s mailing list, which you may also choose to unsubscribe to at any time. If you choose to subscribe, your Personal Information will be kept in a secured database. The Company will alert you via e-mail to new products, special offers, and new services. In addition to the Personal Information identified above, our web servers automatically identify computers by their IP addresses. The Company may use IP addresses to analyze trends, administer the Site, track users’ movement and gather broad demographic information for aggregate use. Please note that IP addresses are not linked to Personal Information.

Cookies:

Our Site may use technologies such as “cookies” to provide visitors with tailored information upon each visit. Cookies are a common part of many commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive as recognition for repeat visits to the Site. Every time you visit Our Site, Our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the Site, and your browser and operating system. You do not need to enable cookies to visit Our Site; however, some parts of the Site and some services may be more difficult or impossible to use if cookies are disabled. Please note that cookies are not linked to any Personal Information while on this Site.

Purposes of Collecting Information:

The Company may use your Personal Information for any of the following purposes: (1) to understand the use of the Site and make improvements; (2) to fulfill orders placed on site; (3) to fulfill prizes; (4) to register visitors for online activities such as: online ordering, sweepstakes, contests, surveys, employment applications, comment forms, or any other online interactive activities; (5) to respond to specific requests from visitors; (6) to obtain parental consent from visitors under 18 years of age, when necessary; (7) to provide any necessary notices to visitors or their parent or legal guardians if situations prompt such notification; (8) to protect the security or integrity of the Site if necessary; (9) to send notices of special promotions, offers or solicitations; and (9) in general, to promote and market the Company’s business and various products.

Information Sharing/Disclosure:

The Company will not sell, rent, loan, transfer, or otherwise disclose any Personal Information to third parties except as set forth in this statement. The Company may share Personal Information with third parties under the following circumstances: (i) in connection with a court order, subpoena, government investigation, or when otherwise required by law; (ii) in the event of a corporate sale, merger, acquisition, or similar event; or (iii) working with third party companies to support the Site’s technical operation or execute a specific promotion or program (such as providing responses to comments, conduct surveys, or maintain a database of visitor information, etc.). If Personal Information is shared with any third party for the purposes of executing a specific promotion or program, it will be clearly communicated to visitors that the third party will have no right to use the Personal Information for independent purposes. In support of this policy, the Company will enter into written agreements with any third party receiving Personal Information requiring the third party to comply with the Company’s privacy policies and applicable laws. To avoid your Personal Information from being shared with a third party, you can choose not to use the affected service or participate in the affected promotional activity.

Cease Receiving Notices of Future Offers/Stop Personal Information from Being Shared with Third Parties:

Users who initially opt-in to receive future offers or promotional materials or to allow the sharing of Personal Information with third parties, may subsequently opt-out by sending an e-mail to wipes@naturalessentialswipes.com. Please title the email: “remove me.” The Company will implement the change within five days of your request. The Company will send an acknowledgment or confirmation of the request to the e-mail address on file.

Updating Personal Information:

You control the accuracy of your Personal Information. If your Personal Information changes, feel free to correct, update or delete/deactivate it by e-mailing wipes@naturalessentialswipes.com.. If you wish to review your Personal Information that the Company has on record, you may contact wipes@naturalessentialswipes.com.

Security:

The Company uses appropriate security measures to protect all Personal Information collected in a secure, controlled environment. In the event of a security breach where your Personal Information is acquired by an unauthorized person, the Company will take appropriate steps to contain the breach and to notify you of the unauthorized acquisition.

Site Linking:

This Site may contain links to other websites that may not be owned or operated by the Company. The Company cannot control and is not responsible for the privacy practices or content of such other websites. The Company encourages you to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to Personal Information collected on this Site.

Contacting Us:

If you have any further questions concerning the Company’s Privacy Policy and the use of your Personal Information, please contact wipes@naturalessentialswipes.com.

EXCHANGES:

All returns of exchanges must receive a Return Authorization (RA) before being shipped back to Dutch Harbor Brands. Please e-mail us or call us to receive your Return Authorization. Dutch Harbor Brands is not responsible for covering any shipping costs.

If you wish to exchange your Natural Essentials product for a different Natural Essentials product, please call for authorization. All products must be sent back to us within 30 days and be in good condition and in original packaging.

If you have a product issue or are dissatisfied with the product’s quality, we will replace it at no cost to you within 30 days of purchasing and proof of purchase.

When shipping Natural Essentials products back to Dutch Harbor Brands, please make sure to include the original packing slip or a copy of the invoice, as well as your RA number and new product request in your shipment. As soon as your product arrives, we will exchange your product for the requested product/design and ship it back to you via UPS ground or US Post Office.

Please be aware that items do tend to get lost in the mail, therefore, we strongly recommend that you ship your product back to us with a delivery service with tracking capabilities. We cannot be responsible for any products that do not reach us.

We can accept exchanges on web sales only. Products purchased at retailers other than naturalessentials.com should be returned to that retailer for store credit.

Our Address:
Natural Essentials Brands
Attn: Returns Department
7777 Glades Road, Suite 100

Boca Raton, FL 33434
wipes@naturalessentialswipes.com

1-888-356-3446

Customers that purchase their Natural Essentials wipes through any retail or E-commerce store outside of the Dutch Harbor Brands website should direct their refund or exchange questions to the respective entity where the product was purchased.

RETURNS:

If you are not completely satisfied with your Natural Essentials wipes, simply send the product back to us within 30 days (must be in relatively new condition and in its original packaging). You must first obtain an Return Authorization (RA) Number before returning your item(s).

Original packing slip or copy of invoice, as well as RA number, must be included in your shipment. Dutch Harbor Brands is not responsible for covering any shipping costs.

As soon as your product arrives, we will refund the full amount of your purchase price minus shipping costs to your credit card or, if you prefer, we will mail a refund check to you.

Please be aware that items do tend to get lost in the mail, therefore, we strongly recommend that you ship your product back to us through a delivery service with tracking capabilities. We cannot be responsible for any returns that do not reach us.

We can accept returns on web sales only.

Our Address:
Natural Essentials Brands
Attn: Returns Department
7777 Glades Road, Suite 100

Boca Raton, FL 33434
wipes@naturalessentialswipes.com

1-888-356-3446

Customers that purchase their Natural Essentials wipes through any retail or E-commerce store outside of the Dutch Harbor Brands website should direct their refund or exchange questions to the respective entity where the product was purchased.